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Track your order

If you have a customer account, you can easily track your order there – without having to manually enter your tracking number with the post office.

Tracking with the Post Office

Alternatively, you can use the button below to enter your tracking number and last name to track your package. (You received your tracking number via email)

To the Post AT page

Problems with your delivery?

Here you can contact us directly.

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Shipping and Delivery

My order was damaged during delivery, what can I do?

If your order was damaged during delivery, please contact us at office@neosino.at within 24 hours of receiving your order to claim your transport insurance.


Otherwise, this may affect your claim with the transport insurance and result in no compensation being paid.

How long will it take for me to receive my order?

In Austria, your order usually arrives within 1-3 business days .

In Germany, usually 2-5 business days.


For other countries, it takes a little longer depending on the destination – you can see the exact delivery time in your shipping confirmation with tracking link.


However, you can never guarantee 100% – sometimes a package takes the long way around the world before it arrives comfortably at your home.

Will I receive a notification when the package has been shipped?

All customers who have provided an email address will receive
automatically sends a shipping notification with the option of
Tracking of shipments.

Is there free shipping?

You can find out here what the minimum order value is for free shipping in your country.