Pay faster, manage orders clearly and get direct customer service.
General
Yes, we'd be happy to tell you more about our products, the ingredients, and our production – and also answer your individual questions.
Just call us free of charge at: +43 4268 209309. If no one answers, we will call you back!
You can reach us best during our office hours from 8:00 AM to 3:00 PM. If it's really urgent, we might make an exception
Here you can find out everything about our special silicon formula.
and if you want to delve even deeper, you can also find:
Exciting insights into our production
Vouchers can be entered during the ordering process, a
Subsequent processing (e.g. deduction from the invoice amount) is not possible.
possible.
You do not need to create a customer account .
But it's more convenient with an account : your data is already saved for future orders, and you get access to exclusive offers .
Furthermore, you cannot benefit from the advantages of the Neosino Club without a customer account.
Production and Quality
Yes, our products are completely developed and produced in Austria – from the recipe to the bottling. This ensures the highest quality and short transport routes!
More information is available here:
Exciting insights into our production
Our specialty lies in purity and in-house development.
Our products are completely free of additives! Almost all also contain our specially developed silicon formula , which is only available from us in this form.
Our quality has been confirmed many times over.
In addition to our own rigorous quality control, our products have already received numerous awards. Various awards, classifications, and certifications confirm that our high standards are not just a promise, but have also been independently recognized! An overview of these awards will soon be available on our website.
Abonnements
Mit dem Neosino Abonnement erhältst du deine ausgewählten Supplements automatisch alle 31 Tage nach Hause geliefert. Bei deiner ersten Abonnement-Bestellung sparst du 15 %. Auf alle weiteren Lieferungen erhältst du dauerhaft 10 % Rabatt.
Dein Abonnement kannst du jederzeit einfach über dein Kundenkonto verwalten. Dort kannst du deine Produkte ändern, weitere Supplements hinzufügen oder dein Abonnement anpassen.
Ja, du benötigst ein Kundenkonto, um dein Abonnement einzusehen, zu ändern, zu pausieren oder zu kündigen. Alle Einstellungen kannst du bequem über dein Kundenportal verwalten.
Ja, du kannst dein Abonnement jederzeit über dein Kundenkonto pausieren oder kündigen. Es gibt keine Mindestlaufzeit.
Ja, du kannst deine Produktauswahl jederzeit über dein Kundenkonto ändern. Du kannst Produkte hinzufügen oder entfernen und dein Abonnement so an deine Bedürfnisse anpassen.
Deine Zahlung erfolgt automatisch bei jeder neuen Lieferung. Die nächste Bestellung wird alle 31 Tage nach dem ursprünglichen Bestelldatum erstellt und anschließend versendet.
Du erhältst kostenlosen Versand, sobald der Bestellwert deines Abonnements die Freigrenze für dein Lieferland erreicht. Die aktuellen Versandkosten und Freigrenzen findest du hier.
Payment and Refund
Yes, our website is powered and secured by Shopify and is fully PCI (Payment Card Industry) compliant by default , so you can be sure that your payment information is absolutely secure.
We personally do not store your payment information and do not have access to it.
All direct payment gateways comply with the PCI-DSS standards, which
are managed by the PCI Security Standards Council, a joint
Efforts by brands such as Visa, MasterCard, American Express, and
Discover.
We accept online payments from the following providers:
American Express, Apple Pay, Google Pay, Shop Pay, Visa, Mastercard, PayPal, Klarna and many more.
Please note - payment options depend on availability.
and the user's location. Payment options can be changed at any time.
can be updated and modified.
Please send an email with the order number and date of the invoice in question to support@neosino.at
You have the right to cancel your order within 14 days without giving any reason.
To do so, please send us an email to: office@neosino.at after you have read the terms and conditions below.
Please note: Returns are only possible if the products are returned unopened, unused and in their original packaging . In this case, you must cover the shipping costs. For hygienic reasons, returns of opened or used goods are not possible.
You can find out more here: Right of withdrawal
Shipping and Delivery
If your order was damaged during delivery, please contact us at office@neosino.at within 24 hours of receiving your order to claim your transport insurance.
Otherwise, this may affect your claim with the transport insurance and result in no compensation being paid.
In Austria, your order usually arrives within 1-3 business days .
In Germany, usually 2-5 business days.
For other countries, it takes a little longer depending on the destination – you can see the exact delivery time in your shipping confirmation with tracking link.
However, you can never guarantee 100% – sometimes a package takes the long way around the world before it arrives comfortably at your home.
All customers who have provided an email address will receive
automatically sends a shipping notification with the option of
Tracking of shipments.