About subscriptions

Subscriptions automatically renew depending on the selected delivery interval.

The products are automatically delivered by the shop after each successful renewal.

For example, if you have taken out a monthly subscription, the system will automatically charge your credit card every month, and you will receive the products delivered directly to your home every month, without you having to order them yourself!

FAQs about subscriptions

Can I pause or cancel a subscription?

Currently, you cannot yet manage your subscription directly online in your customer account.

Please use our contact form below and enter the following text:


I hereby cancel my subscription with Neosino.

Name: [Your full name]
Email address: [Your email address used during purchase]
Order number / Subscription ID: [if applicable]

Please confirm the termination to me at the earliest possible time.

Sincerely, Best regards, Kind regards, With kind regards,
[Your Name]

Where can I get an overview of my subscription?

Unfortunately, we are currently unable to offer you a direct overview of your subscription. If you have any questions, please email us at support@neosino.at.

How can I skip or postpone a payment?

If you wish to skip or postpone a payment, please use our contact form below or email us at support@neosino.at . We will then take care of it manually – this is currently a temporary solution.

What happens if the payment cannot be processed?

If your subscription cannot be renewed because of a payment
If it fails, you will automatically receive an email.

In it, you will find a secure link that allows you to conveniently update your payment method.

How much are the delivery costs for the subscription?

Our standard shipping costs are currently automatically determined by your country. We are already working on offering you free shipping in the future.

My delivery hasn't arrived. What now?

Please contact us at office@neosino.at so we can review the case with you.

Will I receive a notification as soon as my subscription delivery is on its way?

Yes, as with regular orders, you will receive a notification including tracking information via email.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.